Unexpected reply

I had blogged about my bad experience swimming lessons. Basically just to vent to you guys. Turns out someone from Red Cross read it. They left me a comment and I followed up on it. I have to say that they are being SO nice. The local director called me today, he has already went down and spoke to the instructor and supervisor. He promised me tommorow I would see a big difference. He also asked me to call him tommorow let him know how it went and what they could do to right the experience. I hate to ask for my money back, because Brae did get a lot out of his lesson. I am not sure what I am going to tell him as far as making it right, but I am looking forward to tommorow. We were rained out today.